Shipping policy

1. Shipping Locations

UK only.

 

2. Processing Time

Orders dispatched within 24–48 hours Mon–Fri.

 

3. Delivery Time

3–5 working days. Delays may occur due to couriers, weather, or busy periods.

 

4. Shipping Costs

Displayed at checkout.

 

5. Tracking

Sent via email when available.

 

6. Incorrect Addresses

Contact us within 24 hours. No refund if parcel is delivered to an incorrect address supplied by the customer.

 

7. Lost or Missing Parcels

Investigation required. Refunds/replacements only after courier confirms loss.

 

8. Damaged Parcels

Contact us within 48 hours with photos.