FAQs
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
What types of products do you offer?
We offer a complete range of luxury childrens apparel including clothing, footwear, headwear, outerwear, coordinated sets, and seasonal essentials for both boys and girls. Every item is carefully selected for comfort, durability, and timeless style.
What makes your clothing considered luxury?
Our pieces are chosen for their premium fabrics, exceptional softness, long lasting construction, and thoughtful design details. We prioritize high quality materials that feel gentle on the skin while holding up beautifully through daily wear and washing.
Do you restock popular items?
Some pieces are restocked based on demand, while others are released in limited quantities. We encourage signing up for our newsletter to receive updates on restocks, new arrivals, and exclusive collections.
Are your items suitable for gifting?
Our products make beautiful gifts due to their quality, softness, and timeless appeal. Many families choose our clothing for birthdays, holidays, baby showers, and special celebrations.
What is your return policy?
We offer a 30 day return window beginning the day you receive your order. Items must be unworn, unused, in their original packaging, and include all tags and proof of purchase.
How do I start a return?
To request a return, simply reach out to us at info@lushlittleones.com. Once your return is approved, we will provide a prepaid return label and full instructions for sending your item back.
Do you accept returns on all items?
We do not accept returns on sale items, gift cards, personalized products, perishable goods, or items that fall under personal care. Please review our non returnable categories if you are unsure about a specific product.
What if my order arrives damaged?
Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately so we can review the issue and make it right.
How do exchanges work?
The quickest way to exchange an item is to submit a return request, send the item back once approved, and place a new order for the item you want. This ensures you receive your replacement as soon as possible.
When will I receive my refund?
Once your return is received and inspected, we will notify you of your refund status. Approved refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank or card provider to post the refund.
How long does it take to process and ship orders?
All orders are processed within 1 to 5 business days. During peak periods or high volumes, processing may take slightly longer. Shipping times vary based on destination and carrier.
Will I receive tracking information for my order?
Yes. You will receive a shipping confirmation email with your tracking number as soon as your order has shipped. Tracking typically becomes active within 24 hours.
Are customs fees or taxes included in my order?
Customs duties, import taxes, and any additional fees applied during or after shipping are the responsibility of the customer. Please check with your local customs office for more information before placing an order.
